EPIC Cache Support Services

EPIC Cache DBA Support Services

Epic_Cache_Database_DBA

Tightwire offers EPIC Cache DBA Services for healthcare organizations seeking to augment their staff or looking to be in compliance with EPIC Good Maintenance. EPIC Cache DBA Support can be provided via VPN remote access or onsite.

Services Provided

• Provide expert advice on best practice opportunities.
• Assess staff skill levels and overall areas for improvement.
• Provide initial environment assessment.
• Work closely with staff to develop and maintain OS, Caché, and Epic security models
• Perform EPIC refreshes on demand or scheduled.
• Print device setup, testing, and troubleshooting
• Maintain system setup and configuration documentation
• Provide 24×7 support as needed
• Provide go-live and post go-live support
• Install, upgrade and support Caché instance(s).
• Install, upgrade and support EpicCare EHR server system.
• Implement and support cluster services using IBM PowerHA, VMWare.
• Implement and support data storage requirements.
• Implement and support data replication using Caché Shadowing or Mirroring.
• Install, upgrade and support Reporting and DR instances.
• Find and resolve database performance issues
• Backup and recovery procedures (e.g. storage, schedule, validate).
• Implement and support disaster recovery objectives.
• Administration of security access (Add, modify and remove access)

Have Questions?

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